Plan Your Visit

Before buying your ticket, please review these rules and regulations:

Admission

• We reserve the right to deny admission.
• By stepping inside Casa Popenoe and/or the “Sitio Escolástico”, this implies that you accept our Code of Conduct and the “Rules and Regulations for Order and Discipline of the Universidad Francisco Marroquin”.
• Entrance is restricted to persons with previously confirmed reservations and must be accompanied by a Casa Popenoe guide, except for those invited to special events.
• Guided tours begin punctually. No one will be allowed to join the tour once it has started, nor will the admission price be refunded if the visitor is late or does not arrive. We recommend arriving at least ten minutes before the tour is scheduled to start.
• Visitors who do not comply with instructions from the guides and/or administration staff, nor follow the rules and regulations of security and conduct, shall be removed by security personnel.
• Casa Popenoe shall not be held responsible for accidents or injuries, nor for the loss of personal belongings.

Security

• Visitors must leave backpacks and large bags in the designated spaces at the entrance.
• Visitors enter and remain in Casa Popenoe at their own risk and liability.
• Visitors entering as a group must remain together throughout the tour. All visitors must be accompanied by their respective guides and should never wander off alone.
• Children below the age of 12 may only visit Casa Popenoe under the direct supervision of a parent or legal guardian.
• Visitors should be aware of their surroundings, being careful not to break valuable objects nor to injure themselves, especially while climbing stairs.

Conservation

• Visitors may only sit on wooden or leather benches and may not put their feet upon the furniture, nor climb on fountains, water troughs, beds or other similar spaces.
• It is prohibited to touch or lean against old wooden wardrobes and chests nor to move or handle objects of any kind. Should anyone have a special interest in closely inspecting a piece of furniture or other object, please contact authorized staff for permission.
• It is not permitted to cut, handle or step on plants, flowers or fruits. Please remain on the paved paths in the gardens unless you have authorization from guides or other staff.
• It is not permitted to touch or handle objects of any kind, including furniture, textiles, walls, among others, nor scratch or make holes in them. Do not damage the property.
• Consumption of food and drinks is prohibited, unless otherwise authorized. It is not permitted to place glasses, cups, or plates of any kind on furniture except in the case of tables that were rented for an event.
• Smoking is strictly prohibited within the residence and grounds. Candles may not be lit, the burning of any object within the house is not allowed.
• It is prohibited to lean against walls or climb on any structures such as old ruins, stone lanterns, domes, cupolas, roofs, fountains, water troughs or trees.
• Signs indicating specific instructions are located throughout the property and should be respected, as well as any verbal direction from the staff of Casa Popenoe.
• All publications of photographs, videos or any other digital material of Casa Popenoe, either the facilities or objects, must be credited Universidad Francisco Marroquin and Casa Popenoe. The only exception is for material exclusively for personal use. If the material wants to be used for commercial purposes, there needs to be a previous written authorization by Universidad Francisco Marroquin.
• Visitors may only use the restrooms located in the “Sitio Escolástico”.

If visitors are not following the rules, the staff from Casa Popenoe will give out a verbal warning. If it keeps happening, the security guards will remove the visitors from the facilities.